Refund policy

Last updated: November 13, 2026

The report is a digital product, written when you return to the site after payment.

When you get a full refund

• The report was not delivered: writing it failed, or you could not get back to the site after paying.
• You were charged more than once for the same report.
• The report you received is empty, cut off, or in a language other than the one you chose.

In any of these cases, email contato@spinelli.dev.br from the email address on your Creem receipt, and we refund the full amount.

Other cases

Once the report has been delivered, we don’t refund a change of mind. If you think something about your report is wrong, write to us within 14 days of the purchase and we will fix it or refund you.

How refunds work

We answer within 3 business days.

Refunds are paid through Creem, our merchant of record, to the payment method you used. How long they take to show up depends on your bank.